988 mental health crisis calls may soon be routed based on location rather than area code

The US Federal Communications Commission is moving forward with a new rule that would require telecom companies to route calls to the 988 suicide and crisis lifeline based on the caller’s physical location instead of their area code. The chairwoman of the FCC, Jessica Rosenworcel, expects the rule to pass in the coming weeks. The goal is to ensure that individuals seeking help receive local support. Currently, calls are routed to a call center based on area code, which may not accurately reflect the caller’s location. The new rule aims to improve access to mental health care. The 988 lifeline has received approximately 9.1 million calls, texts, and chats since its launch in July 2022. The service also includes options for Spanish speakers, American Sign Language users, veterans, and LGBTQ+ youth. The Biden-Harris administration has invested close to $1 billion in the initiative, emphasizing the importance of making mental health resources accessible.